Privacy Policy

Introduction

InkFlow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tattoo artist management platform and services, including our integration with Instagram.

By using InkFlow, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Information You Provide Directly

• Account Information: Email address, display name, password (encrypted)
• Profile Information: Business/studio name, contact details, location
• Payment Information: Processed securely through Stripe (we do not store your full credit card information)
• Client Data: Information about your clients including names, Instagram handles, email addresses, phone numbers, and booking details
• Communication Data: Messages, notes, and communications with your clients

2. Information from Instagram

When you connect your Instagram account to InkFlow, we collect:

• Instagram Profile Data: Username, profile picture, follower count
• Instagram Direct Messages: Messages sent to and from your connected Instagram business account (only with your explicit permission and solely to provide InkFlow’s services)
• Instagram Media: Photos and videos you choose to share through our platform
• Instagram Insights: Basic analytics about your Instagram business account (if available)

3. Automatically Collected Information

• Usage Data: How you interact with our platform, features used, pages viewed
• Device Information: Browser type, device type, IP address, operating system
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

How We Use Your Information

Primary Purposes:

• Service Delivery: Provide and maintain our tattoo booking and client management platform
• Instagram Integration: Sync your Instagram DMs, automate responses, and manage client communications
• Client Management: Help you organize, track, and communicate with your clients
• Booking Management: Facilitate appointment scheduling, reminders, and deposit collection
• Payment Processing: Process payments through our secure payment partner (Stripe)

Secondary Purposes:

• Communication: Send you service updates, newsletters, and promotional content (you can opt-out)
• Analytics: Understand how our service is used to improve functionality
• Support: Respond to your inquiries and provide customer support
• Legal Compliance: Comply with legal obligations and protect our rights

Information Sharing and Disclosure

We Share Your Information With:

Service Providers:

• Instagram/Meta: To enable Instagram DM integration and social features
• Stripe: For secure payment processing
• Supabase: For secure database hosting and authentication
• Twilio/SendGrid: For SMS and email notifications (optional features)

Law Enforcement and Public Authority Requests

We may disclose personal information if required to do so by law or in response to valid requests by public authorities, such as law enforcement or government agencies. Any such requests are reviewed to assess their legal validity and scope before a response is provided.

Where permitted by law, we reserve the right to challenge requests that are unlawful or overly broad. When disclosure is required, we limit the information shared to the minimum amount necessary and maintain records of such requests and responses.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Instagram data is retained only while your account is connected to InkFlow and is deleted or anonymized within a reasonable period after disconnection, unless retention is required by law.

Children’s Privacy

InkFlow is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States, where our service providers operate. We take appropriate measures to ensure personal data remains protected in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices: